Sweater R&L | Polo Bear Turtleneck

Every order is more than just a delivery – it is the beginning of an experience that reflects the aspiration and essence of our brand.
THEREFORE, EACH PIECE IS SUBJECTED TO A STRICT QUALITY ASSURANCE PROCESS BEFORE BEING PREPARED IN EXCLUSIVE PACKAGING DESIGNED TO PRESERVE THE INTEGRITY AND BEAUTY OF EACH BAG.

STANDARD SHIPPING (4–7 WORKING DAYS) – AUSTRIAN POST
Reliability and punctuality, guaranteed by one of Europe's most renowned postal services. Full tracking included. Free for all orders.

EXPRESS SHIPPING (2–4 WORKING DAYS) – DHL EXPRESS
Prioritized shipping by the global leader in premium logistics, with real-time tracking and full transport insurance. Flat rate: €4.90.

All shipments are sent in reinforced, discreet, and custom-made packaging that protects against impacts while maintaining the confidentiality of your purchase.

RETURN POLICY
RETURNS ARE ACCEPTED WITHIN 14 DAYS OF RECEIPT. THE ITEM MUST BE RETURNED UNWORN, WITH THE SAFETY SEAL UNBROKEN, AND COMPLETE WITH ALL ORIGINAL ACCESSORIES AND PAPERWORK.

Upon arrival at our factory, each piece undergoes a thorough technical inspection by our specialists (processing time up to 3 business days). Upon approval, a refund will be issued promptly via the original payment method used.

OFFICIAL RETURN ADDRESS (MANUFACTORY): ZAHRE GMBH – MANUFACTORY, CHARLOTTENSTRASSE 22, 10117 BERLIN, GERMANY

WHEN YOU OPEN YOUR ORDER, YOU WILL FIND EVERYTHING THAT ACCESSES AN ORIGINAL LUXURY BAG, PRESENTED WITH THE SAME PRECISION AND REFINESS AS THE GREAT MAISONS.

LUXURY BAG – PERFECTLY CRAFTED, WITH ABSOLUTE TRUE TO THE ORIGINAL MODEL.

ORIGINAL BOX – ROBUST PACKAGING WITH A FLAWLESS FINISH, IDENTICAL TO THAT OF THE BRAND.

ORIGINAL DUST BAG – PROTECTIVE FABRIC COVER MADE FROM PREMIUM MATERIAL, IDEAL FOR STORING YOUR BAG.

WARRANTY CARDS & CERTIFICATES OF AUTHENTICITY – INCLUDING ALL RELATED DOCUMENTS AND SEALS.

ORIGINAL LABELS & TAGS – COMPLETE AND INTEGRITY TO MAINTAIN BRAND STANDARDS.

ORIGINAL ACCESSORIES – ALL COMPONENTS BELONGING TO THE MODEL, SUCH AS STRAPS, LOCKS, KEYS OR DECORATIVE ELEMENTS.

EACH ITEM IS CAREFULLY INSPECTED BEFORE SHIPPING TO ENSURE THAT UNPACKING YOUR ORDER MEETS THE HIGHEST LEVEL OF EXCELLENCE.